At Beutools.pro, we’re dedicated to getting your high-quality beauty devices to you swiftly and safely, no matter where you are in the world. We offer a transparent and efficient shipping process to ensure your satisfaction.
1. Shipping Costs
Good news! All shipments from beutools.pro are completely free of charge, worldwide. We believe in straightforward pricing, so the price you see for your product is the price you pay, with no hidden shipping fees.
2. Shipping Methods & Carriers
We partner with leading global logistics providers to ensure reliable delivery. Depending on your location and the specific product ordered, we use reputable carriers such as:
- DHL
- FedEx
- Local Postal Services (partnering with your country’s national postal service for final-mile delivery)
The choice of carrier is optimized to provide the most efficient and secure delivery to your destination.
3. Shipping Areas
We proudly offer worldwide shipping. Whether you’re in North America, Europe, Asia, Australia, or anywhere else, we can deliver our exceptional beauty devices directly to your doorstep.
4. Order Processing & Estimated Delivery Times
Once you place an order, our team works quickly to process and prepare it for shipment.
- Order Processing Time: Orders are typically processed and dispatched within 1-3 business days (Monday to Friday, excluding holidays).
- Estimated Delivery Times: For all destinations worldwide, you can expect your order to be delivered within 13 business days after dispatch.
Please note that these are estimated delivery times. While we strive for prompt delivery, unforeseen circumstances such as customs delays, extreme weather conditions, or local disruptions can occasionally impact delivery schedules.
5. Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email that includes a tracking number and a link to track your package’s journey. You can use this number to monitor the status and estimated delivery date of your shipment.
6. Customs, Duties, & Import Taxes
As Beutools.pro is a US-based company shipping products globally directly from our international suppliers (primarily from countries like China via platforms such as AliExpress), it’s important for our customers to be aware of import regulations in their own country.
For international shipments, particularly outside of the United States, your order may be subject to import duties, customs taxes, and fees levied by the destination country (collectively referred to as “import charges”).
- These charges are not included in the product price or shipping cost.
- They are the sole responsibility of the customer. This means you will be responsible for paying these charges upon delivery or as required by your local customs authorities.
How This Works with Dropshipping (and what to know):
- Shipment Origin: Products are shipped directly from our suppliers’ warehouses, often located in countries like China. This means your package will be considered an import into your country.
- Variability of Charges: Customs policies and tax rates vary widely from country to country and depend on the type of product, its value, and specific import laws. For example, many countries apply VAT (Value Added Tax) and/or customs duties on imported goods, especially if the order value exceeds a certain threshold (the “de minimis value”).
- Collection of Charges: Generally, these charges are collected by the shipping company (e.g., DHL, FedEx, or your local postal service) on behalf of your country’s customs authorities. You may need to pay these charges before your package can be cleared through customs and delivered.
- Customs Delays: Beutools.pro is not responsible for any delays caused by customs processing in the destination country. Such delays are beyond our control.
What you can do:
We strongly recommend contacting your local customs office or relevant tax authority before placing your order to inquire about any potential additional costs or import requirements. This will help you fully understand all potential costs associated with your purchase.
7. Missed Deliveries or Non-Delivered Shipments
We want to ensure you receive your order smoothly. Here’s how we handle common delivery issues:
- Failed Delivery Attempts: If a delivery attempt is unsuccessful (e.g., no one is available to receive the package), the carrier will typically leave a notice with instructions on how to reschedule delivery or pick up the package from a local depot. It’s the customer’s responsibility to follow these instructions promptly.
- Package Not Claimed: If a package isn’t claimed within the carrier’s specified timeframe and is subsequently returned to us, we’ll contact you to arrange re-shipment. Please note that re-shipping costs in this scenario will be borne by the customer.
- Lost Shipments: In the rare event that your shipment is confirmed lost by the carrier, we’ll initiate a thorough investigation with the shipping company. Once the loss is confirmed, we’ll either send a replacement shipment at no additional cost to you or issue a full refund, based on your preference. Please note that investigations can take some time, and we appreciate your patience.
- Incorrect or Incomplete Address: It’s crucial that you provide an accurate and complete shipping address at checkout. We’re not responsible for non-delivery or delays resulting from an incorrect or incomplete address provided by the customer. If a package is returned to us due to an invalid address, re-shipping costs will be borne by the customer.
8. Contact Us
If you have any questions about your order’s shipping status or our shipping policies, please don’t hesitate to contact us at:
Email: info@beutools.pro